Shipping & Returns

 

Dekota Swim Shipping and Returns

Australian Residents

Shipping Cost Dekota Swim offers Free Australia Post Tracked Express Shipping to residents of Australia on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders placed before 1 pm AEST are dispatched the same day. Express Shipping delivers within 1-4 business days.

Tracking Your Order As soon as your order ships, you will receive a Shipping Notification email with tracking information.

New Zealand Residents

Shipping Cost For residents of New Zealand, Dekota Swim provides Free Australia Post Tracked Express Shipping on orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders are dispatched the same day when placed before 1 pm AEST. Express Shipping delivers within 2-5 business days.

Tracking Your Order You will receive a Shipping Notification email with tracking information when your order is shipped.

United States Residents

Shipping Cost Residents of the USA enjoy Free USPS Tracked Express Shipping on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders placed before 1 pm AEST are dispatched the same day. Express Shipping delivers within 3-6 business days.

Tracking Your Order A Shipping Notification email with tracking information will be sent as soon as your order is shipped.

Canada Residents

Shipping Cost For Canadian residents, Dekota Swim offers Free Canada Post Tracked Express Shipping on orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders are dispatched the same day when placed before 1 pm AEST. Express Shipping delivers within 3-6 business days.

Tracking Your Order You will receive a Shipping Notification email with tracking information when your order is shipped.

United Kingdom Residents

Shipping Cost Residents of the United Kingdom receive Free Royal Mail Tracked Express Shipping on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders are dispatched the same day when placed before 1 pm AEST. Express Shipping delivers within 3-6 business days.

Tracking Your Order A Shipping Notification email with tracking information will be sent as soon as your order is shipped.

Rest of World

Shipping Cost Residents from the Rest of the World receive Free Tracked Shipping on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders placed before 1 pm AEST are dispatched the same day. Shipping typically takes 5-10 business days, depending on your location.

Tracking Your Order You will receive a Shipping Notification email with tracking information as soon as your order ships.

At Dekota Swim, we are dedicated to enhancing your customer journey. That's why we offer a 30-day money-back guarantee if you're not satisfied with our products.

Returns Policy

Products can be returned within 30 days of delivery for a Full Refund. Items must be in their original condition, unused, and in their original packaging. To initiate a return, please include your receipt or proof of purchase in your parcel and contact us through our Contact Page. We process all returns within one week of receiving your items and will notify you via email with the details of your processed return. If you believe your product is damaged or faulty, please contact us.

Buyers are responsible for the shipping costs when returning items, and these costs are non-refundable. Unfortunately, we cannot accept returns or exchanges if 30 days have passed since you received your order. To start a return, please message us via the Contact Page with your:

  • Full Name
  • Order Number
  • Request for Return

Refunds

Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, please check your bank account, contact your credit card company, and your bank. If you've done all of this and still haven't received your refund, please contact us via our Contact Page.